Support

Help with Meridian Trace on the web and in the Meridian Trace iPhone app.

Get help

In the iPhone app. Tap the bug icon at the top of Ask, or tap your workspace's name at the top of the screen to open Workspace & account and choose Report a problem or ask a question. Say what happened and what you expected. The app attaches a screenshot of the screen you were on, which you can remove before sending, and gives you a reference number for the report.
By email. Write to inquiries@meridiantrace.com.

Signing in

Which account? The app uses the same email address and password as Meridian Trace on the web. Accounts come from your company or firm; the app does not create them.
Forgot your password? On the app's sign-in screen, type your email address and tap Forgot your password?, or use Forgot password? on the website's sign-in page. If the address has a Meridian Trace account, we email it a link to set a new password.
Two-step sign-in. If your account uses an authenticator app, you will be asked for its 6-digit code after your password.
"No workspace on this account". Your account is not yet a member of a company workspace. If you were invited, open the invitation email and accept it, then sign in again. Otherwise, sign in with the account your workspace knows you by.

Deleting your account

In the iPhone app, tap your workspace's name at the top of the screen to open Workspace & account, then tap Delete my account. You can also ask by email, as described in our Privacy Policy. We delete your account and the personal data we hold about you within 30 days and email you when it is done. Records you added to a company's workspace stay with that workspace.

Using the iPhone app

Who is the app for?

People whose company or firm already uses Meridian Trace. Sign in with your Meridian Trace account and the app opens your own workspace.

Is the assistant included?

The Meridian assistant, including business-card scanning, is part of paid Meridian Trace workspaces. If your workspace's plan does not include it, the app says so, and Updates, Find, People and Work still work.

What happens to a business card I scan with no signal?

It is kept on your phone, with any note you add, and is sent when the phone is back online and the app is open. Nothing is added to your workspace until you confirm the contact, and the photo is deleted from the phone once the contact has been created.

What does the app send to the AI, and can I turn it off?

Before anything is sent to the assistant or the business-card reader, the app shows what is sent and asks your permission. You can turn it off at any time under Workspace & account. The Privacy Policy describes it in full.